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Shipping and Returns

All orders within the continental US are shipped via US Postal Service. Expected delivery is approximately 5-7 business days from the date the order is placed. The shipping and handling costs are determined by the table below. 

We presently only process orders for the US and Canada.  If you live in Canada, please note the items you wish to order and call (800) 637-0732 to place your order.

Shipping and handling by order total:

  • $0.00 to $15.00 order- $5.97 shipping and handling
  • $15.00 to $30.00 order- $7.97 shipping and handling
  • $30.00 to $75.00 order- $9.97 shipping and handling
  • Free shipping on all orders over $75

Return/Refund Policy:

What can I return?

You may return new, unopened items within 30 days of delivery for a full refund.

When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

Return Process.

Please call at 1-800-832-2331 ext 110 so that we can document the start of the return process, and we will provide further instructions at this point.

Does Puzzle Buffs offer replacements?

We can only replace the exact item and version you ordered. If you want to exchange for a different item, you will need to return the item and place a new order.

If you return an item and the reason for return is not a result of our error, shipping costs will not be refunded.